Frequently Asked Questions

Customer Service

Frequently Asked Questions

Fitting

  • How can I make an appointment for a PING club fitting?

    To schedule an appointment with one of our Phoenix trained fitters, please contact our Consumer Relations Dept. at (800) 474-6434 Monday-Friday from 7:30-4:30pm MDT. Fittings are scheduled 2 weeks in advance of the preferred date.
     

    *Days and times may vary by location.

Where to Purchase

  • Where can I purchase PING products, how do I find a retailer near me?

    Visit Retailers & Fitters to find your nearest retail location.

  • Can I buy direct from PING?

    At this time PING has a limited selection of apparel, bags and accessories available to purchase. Check out Ping Shop to view Gear & Apparel.

PING Tours

  • How can I schedule a PING factory tour?

    Factory tours are conducted Monday-Friday beginning at 9:00 a.m. To inquire on upcoming availability, or to schedule your tour please call our Consumer Relations team at (800) 474-6434 to better assist you.

Orders

  • How can I check on the status of my order?

    As a golf club manufacturer we are unable to provide consumer purchase information without the consent of our valued authorized PING retailers. We would be more than happy to contact our authorized retailer on your behalf or you may request the information from the authorized retailer where the purchase was made.

  • What is my shipping charge?
    Purolator Standard Ground Shipping
    Order Value Shipping Cost
    $0-$99.99 $12.50
    $100+ $17.50

Club Registration

  • How can I register my recent purchase of PING clubs?

    To register your PING golf equipment please contact our Consumer Relations team at (800) 474-6434.

Warranty

  • Are my PING clubs still under warranty?

    At PING, we stand behind the workmanship and the materials involved in the manufacturing and production of our equipment and accessories. Our current policies protect your purchase from defect and are evaluated on an as needed basis. If you have any questions regarding our policies that protect your PING investment please feel free to call (800) 474-6434 and we would be happy to discuss your situation and provide the options that may be available.

Club Authentication

  • How can I verify the authenticity of my PING clubs?

    Unfortunately, we are unable to verify authenticity by serial number alone. If you are in doubt of the authenticity of your PING club(s), you can send your club(s) directly to our repair department to be authenticated. To set up a club inspection please call our Consumer Relations Department at (800) 474-6434. Our business hours are Monday through Friday, 7:30am to 4:30pm Mountain Standard Time.

Find a PING Retailer or Fitter Near You

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