Frequently Asked Questions

Customer Service

Frequently Asked Questions

Fitting

  • How can I make an appointment for a PING club fitting?

    To schedule an appointment with one of our Phoenix-trained fitters, please contact our Consumer Relations Dept. at 1 (800) 352-7464 Monday-Friday from 7:30-5:00pm EST. Fittings are scheduled 2 weeks in advance of the preferred date.

    NOTE: For the health and safety of our employees and their families, our office and Fitting Centre at PING Canada is currently closed. For more information on when we will be reopening or if you would like to add your name to our waiting list, give our Customer Service Team a call at 1-866-424-7464.

Where to Purchase

  • Where can I purchase PING products, how do I find a retailer near me?

    Visit Retailers & Fitters to find your nearest retail location.

  • Can I buy direct from PING?

    At this time PING has a selection of apparel, bags and accessories available for direct purchase. Check out the PING Shop to see all of our available apparel, bags, and accessories. 

    All PING Club orders must go through one of our Authorized PING Retailers (ie. golf courses, proshops, golf shops, golf stores, etc.). For a full list of PING Retailers in your area, please use our Retailers & Fitters Finder. 

PING Tours

  • How can I schedule a PING factory tour?

    Currently, factory tours at PING headquarters in Phoenix are not available. We hope to bring back factory tours in the near future for our loyal PING enthusiasts. For more information, give our Customer Service Team a call at 1-866-424-7464.

Orders

  • How can I check on the status of my order?

    As a golf club manufacturer we are unable to provide consumer purchase information without the consent of our valued authorized PING retailers. We would be more than happy to contact our authorized retailer on your behalf or you may request the information from the authorized retailer where the purchase was made.

  • What is my shipping charge?
    Purolator Standard Ground Shipping
    Order Value Shipping Cost
    $0-$99.99 $12.50
    $100+ $17.50

Club Registration

  • How can I register my recent purchase of PING clubs?

    All PING golf clubs are registered at the time of production, retaining all important order information. For more information about club registration, our old PING Locker Room Registration system and our plans for the future, send us an email at can_consumersupport@ping.com.

Military Rebates

  • Does PING offer a military rebate?

    Yes, PING honours the service of our active duty members and veterans by offering a Military Rebate Program. For more information on the Military Rebate Program, send our team an email.

  • Can you please provide the status of my military rebate?

    Thank you for your recent purchase of PING golf clubs. The status of your military rebate can be checked by visiting www.rapid-rebates.com or by contacting (800) 619-4703.

Warranty

  • Are my PING clubs still under warranty?

    At PING, we stand behind the workmanship and the materials involved in the manufacturing and production of our equipment and accessories. Our current policies protect your purchase from defect and are evaluated on an as needed basis. If you have any questions regarding our policies that protect your PING investment please feel free to call (800) 352-7464 and we would be happy to discuss your situation and provide the options that may be available.

    All official warranty or repair inquiries must be setup and sent in to our Repair Facility through one of our Authorized PING Retailers (ie. golf courses, proshops, golf shops, etc.). 

Club Authentication

  • How can I verify the authenticity of my PING clubs?

    Unfortunately, we are unable to verify authenticity by serial number alone. If you are in doubt of the authenticity of your PING club(s), you can have one of our Authorized PING Retailers send your club(s) to our repair department to be authenticated. If you have any further questions, please call our Consumer Relations Department at (800) 352-7464. Our business hours are Monday through Friday, 7:30am to 5:00pm EST.

Charity Program

  • What is PING's charity program?

    Due to the large number of requests that PING receives, we do not make pure donations. Instead, we offer certain products at a special price to qualified charitable organizations. All requests need to be submitted to PING at least 60 days prior to your event. Please include the following information with your request:

    1. The date and location of the event.
    2. The person(s) or organization benefitting from the proceeds.
    3. The items that the event would like to purchase from PING.
    4. How these items will be used.
    5. If the organization is exempt from paying state sales and use tax, we must have a copy of the state tax / use tax exemption certificate and the charitable organization’s ID number.
    6. An event flyer.

    You can submit your request by completing our Contact Us form, or by sending mail to Tournament Operations, PING Canada, 2790 Brighton Road, Oakville, Ontario, L6H 5T4. If you submit the request using the contact form, please be sure to provide the required information in the message area. You may be required to provide your event flyer to the Tournament Operations coordinator.

    Please note that submission of a request does not guarantee that the opportunity to purchase product directly from PING will be approved. PING reserves the right, in its sole discretion, to approve or deny any requests.

Employment Opportunities

  • How do I inquire about employment opportunities?

    To view our current job postings please visit our Careers page. For more information or if you have questions about a career at PING, please send our team an email and we can try and help. 

Ping Moments in History

Karsten Appoints JAS President in 1995
1995
John Solheim, Karsten's youngest son, is appointed president of Karsten Manufacturing Corporation. John first began working for his father in their garage in Redwood City, Calif. at age 13.

Find a PING Fitter Near You

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